Trade Carpet London Ltd Terms & Conditions


The British Standard Institute tolerance on the width of a carpet is + or - 1.25%.

Any claim outside this tolerance in width or length can be considered for inspection.

Pile Pressure

all pile carpets, especially plains, are liable to shading. This shows through as light and dark patches similar to water marks, arising from unequal crushing of the pile. This is inherent in all pile carpets. Manufacturers cannot be held responsible as this is a natural occurrence and not a fault.

LVT Flooring

When installing LVT's every effort is taken to achieve the best possible finish, but please be aware that upon completion of the installation, some visual imperfections may be apparent in certain lights or where the original subfloor dictates. This is a characteristic of the flooring and will not effect your product warranty or be detrimental to the wear and tear. Access adhesives on the surface of the flooring is unavoidable, recommended cleaners are available via the manufactures sites.


Colour matching must be stated if required at the time of ordering otherwise no claim can be accepted.

Retention of Goods

Goods delivered do not become the property of the consumer until the balance payment has been made according with our terms & conditions and the Sale of Goods Act 1979.


All prices quoted include VAT and will be charged at the rate in effect at time of purchase.

Terms of Payment

Payment for all goods must be paid and cleared prior to delivery of goods and collection of goods.


Deliveries are to the pavement only unless otherwise specified. Timed calls are approximate only. Although every effort is made to execute orders promptly, the company cannot accept liability arising from delays.


Cancellations and alterations cannot be accepted once the material has been cut. Cancellations will not be accepted unless in writing. Specials which are made to order cannot be cancelled once production has been started.

Damage, Fault or Lost Goods

All claims must be made as soon as they are apparent as failure to do so may result in a loss of claim.

Claims And Returns

A) All goods must be checked prior to cutting. Claims may not be accepted if goods are 

    cut or fitted. Complaints arising from poor fitting cannot be accepted.

B) Claims cannot be inspected until an official claims form has been completed and 

     faxed back.

C) Goods cannot be returned without the consent of the manufacturer.

D) Any goods sold with prior knowledge of faults cannot be considered for complaint.

E) Any cost incurred due to the replacing of faulty goods will not be accepted for claim.

F) If goods require replacing claims will only be honoured up to the cost of the original