Need to Make a Complaint?

We always aim to provide a high standard of customer service and care to every customer. Sometimes things don't always go to plan, and we need to try and make things right.

We pride ourselves on being honest and straightforward with all of our customers and if you're not satisfied with any part of our service, we want to know about it. 

How do I make a complaint?

To make a complaint with Trade Carpet London Ltd, Please fill out this complaints form adding as much detail as possible about your issue, please attach images and videos that relate to the complaint if you can as the images can be helpful for us to better understand the issues raised and can help us assist you further. 

Once you have filled the form in please send it by email to complaints@tradecarpet.com

We aim to respond to your complaint within a timely manner, The more information provided the easier the complaints team can respond and resolve any issues. 

We understand it is frustrating having to make a compliant and ask for your patience while we process it.